Install Ticket PHP di Ubuntu

HESK STEP BY STEP GUIDE
• Install HESK
• Upgrade from old HESK version
• Help & Support
• Email piping
• Customize HESK
o Customize the look
o Customize emails
o Translate HESK to your language
• Misc...

» Install HESK
Please take 5 minutes to read the installation instructions carefully and completely! This will ensure a proper and easy installation.
Before installing HESK you will need to obtain your MySQL database information, such as database name, database user and password. You need to get this information from your HOSTING COMPANY, HESK CANNOT help you find it.

TIP: For a small fee you can have HESK installed by the author himself, visit HESK installation service.
TIP: Want a hassle-free help desk working in minutes? Consider a remote help desk instead.
Installation steps:
1. Connect with FTP to the public folder of your server where the rest of your Web site is.
TIP: The public folder is usually called "public_html", "www", "site" or "htdocs".
TIP: Learn how to FTP files, read my simple FTP and CHMOD tutorial
2. Create a new folder where you will install HESK. Name it anything you like, for example "helpdesk" or "support".
Example: /public_html/helpdesk
Corresponding URL: http://www.site.com/helpdesk
3. Upload folder "img" and images inside to your server in BINARY mode and all other HESK files and folders to your server in ASCII mode.
TIP: Most FTP clients will select the proper transfer mode automatically.
4. Make sure the following files/folders are writable by PHP:
- file hesk_settings.inc.php - on Unix (Linux) servers CHMOD this file to 666 (rw-rw-rw-)
- directory attachments - on Unix (Linux) servers CHMOD this directory to 777 (rwxrwxrwx)
TIP: Learn to CHMOD files, read my simple FTP and CHMOD tutorial
TIP: CHMOD doesn't work on Windows, you might need to ask your hosting company to set file permissions.
5. Open hesk/install in your browser, for example (modify to your URL):
http://www.site.com/helpdesk/install
6. The HESK setup script will run. Click New install and follow instructions through 4 steps:
o STEP 1: License agreement - read the HESK License agreement and confirm that you agree with the terms.
o STEP 2: Check setup - the script will test your server to see if all required settings are correct and advise solutions to any problems.
o STEP 3: Database settings - enter your MySQL database settings and the setup script will test them.
You need to get correct MySQL database information from your hosting company!
o STEP 4: Setup database tables - everything OK, the script will install MySQL tables.
7. Before closing the upgrade script DELETE the "install" directory from your server!
8. Well done, now it's time to setup your help desk! Click the Continue link in the install script or open the admin folder in your browser, for example:
http://www.site.com/helpdesk/admin/
If asked for a password login using default information:
-> Default username: Administrator
-> Default password: admin
TIP: HESK passwords are CaSe SeNSiTiVe ("ADMIN" is not the same as "admin") while usernames are not.
9. Click the Settings link in the top menu to get to the settings page (if not there already)
10. Take some time and get familiar with all the available settings. Most should be self-explanatory, for additional information about each setting click the [?] link for help about the current setting.
Don't forget to click the Save changes button at the bottom of the settings page to save your settings!
11. Things to do next
o Click the "Profile" link to set your name, e-mail, signature and *** CHANGE YOUR PASSWORD ***.
o To create additional staff accounts visit the "Users" page. The default user (Administrator) cannot be deleted.
o Add new categories (departments) on the "Categories" page. The default category cannot be deleted, but it can be renamed.
o You can create canned responses on the "Canned responses" page. These are pre-written replies to common support questions.
o To access and manage your knowledgebase click the "Knowledgebase" link.
Knowledgebase is a collection of answers to frequently asked questions (FAQ) and articles which provide self-help resources to your customers. You can arrange articles into categories and sub categories.
A comprehensive and well-written knowledgebase can drastically reduce the number of support tickets you receive and save a lot of your time.
12. Customers can submit tickets and browse knowledgebase by visiting the main HESK folder, for example:
http://www.site.com/helpdesk
13. If you have problems/questions see the "HELP and Troubleshooting" section further down.
14. Support HESK development by purchasing a license (Untuk menghilangkan tulisan “Powered by Help Desk Software HESK - brought to you by Help Desk Software SysAid”) Harus Bayar 
15. Good luck using HESK!

Untuk menginstall php ticket kita harus menginstall beberapa paket diantaranya :

1. Apache
2. PHP
3. SQL
4. GD Lib

Buat Data Base

mysql -u root -p
mysql> create database db_ticket_cifo;
mysql> grant all on db_ticket_cifo.* to root;

Manual SQL

http://whynotwiki.com/MySQL

Forum Hesk

http://www.ilient.com/Sysforums/forums/show/57.page



Manual

http://www.hesk.com/download.php
Extract file yang di download manual intalasi ada di folder tsb "readme.html"


http://www.hesk.com/knowledgebase/
http://www.adsa.com.au/support/readme.htm#install


Hasil Installasi PHP

http://110.50.85.235/phpmyadmin/

User : root
Password : citranetbd9

Hasil Instalasi PHP Ticket

http://110.50.85.235/hesk23/admin/

User : Administrator
Password : admin

Catatan :

Jika menginginkan domain tidak terlalu panjang spt di atas “http://110.50.85.235/hesk23/admin/” anda bisa mengubah nya / menambahkan command di apache2.conf dengan menu “virtual host”